Overview
Digipix Media Ltd ("Digipixmedia", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (digipixmedia.com) or engage our services.
This policy is effective as of 1 January 2025 and applies to all users of our website and services globally, with additional provisions for residents of the UK, European Economic Area (EEA), and other jurisdictions with applicable data protection laws.
Data We Collect
We collect information you provide directly to us:
• Contact information (name, email address, phone number, company name) when you fill in contact forms or subscribe to our newsletter
• Project enquiry details when you describe a potential engagement
• Event registration details when you register for webinars or events
• Job application data (CV, cover letter, work history) when you apply for a role
We also collect data automatically when you visit our website:
• Usage data (pages visited, time on page, referral source, browser type, device type)
• Technical data (IP address, cookies, session identifiers)
• Analytics data via privacy-compliant analytics tools
How We Use Your Data
We use personal data for the following purposes:
• To respond to enquiries and communicate with you about potential or existing engagements
• To send newsletters, insights, and marketing communications (with your consent)
• To process job applications
• To improve our website and services through analytics
• To comply with legal obligations
• To detect and prevent fraud or security incidents
We rely on the following legal bases for processing (as applicable under UK GDPR / GDPR):
• Contract performance — processing necessary to respond to your enquiries or deliver services
• Legitimate interests — website analytics and business communications with existing contacts
• Consent — marketing communications and non-essential cookies
• Legal obligation — where required by law
Data Sharing
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share data only in the following circumstances:
• Service providers: We use third-party tools (CRM, analytics, email marketing, cloud hosting) that process data on our behalf under strict data processing agreements
• Professional advisors: Lawyers, accountants, and auditors under confidentiality obligations
• Business transfers: In the event of a merger, acquisition, or asset sale (with prior notice)
• Legal requirements: When required by applicable law, court order, or regulatory authority
All third-party processors are required to maintain appropriate technical and organisational security measures.
International Data Transfers
Digipixmedia operates globally with offices and infrastructure in the UK, US, and India. Your data may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection standards as your home country.
For transfers from the UK or EEA, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) and rely on UK or EU adequacy decisions where applicable.
Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy:
• Enquiry data: 2 years from last contact (or until engagement)
• Client engagement data: 7 years after engagement end (legal and tax requirements)
• Newsletter subscribers: Until unsubscribe request
• Job application data: 6 months if unsuccessful (12 months with consent)
• Website analytics: 26 months (aggregated / anonymised after 14 months)
You may request deletion of your data at any time (subject to legal retention requirements).
Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we restrict processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: At any time where processing is based on consent
To exercise any of these rights, contact us at privacy@digipixmedia.com. We will respond within 30 days. You also have the right to lodge a complaint with your supervisory authority (in the UK: the Information Commissioner's Office at ico.org.uk).
Cookies
We use cookies and similar tracking technologies on our website. Cookies are small data files placed on your device.
We use:
• Strictly necessary cookies: Required for the website to function (no consent required)
• Analytics cookies: To understand how visitors use our site (consent required)
• Marketing cookies: To track the effectiveness of advertising (consent required)
You can manage cookie preferences via our cookie consent banner or your browser settings. Disabling analytics cookies will not affect your ability to use the website.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
• Encryption in transit (TLS 1.3) and at rest
• Access controls and least-privilege principles
• Regular security assessments and penetration testing
• Staff training on data protection
No method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights, we will notify you and the relevant supervisory authority as required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or, where appropriate, by email. The effective date at the top of this policy will be updated. Continued use of our website after changes constitutes acceptance of the updated policy.
